Privacy Policy

The Recovery Doctor
Effective Date: 7/1/24

Introduction

The Recovery Doctor ("we," "our," or "us") is committed to protecting the privacy and security of personal and health information. This Privacy Policy explains how we collect, use, and safeguard information through our website, therecoverydoctor.com, which is used for practice marketing and to facilitate communication with treatment centers regarding patient information for the processing of disability and other care-related claims. By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our site.

1. Information We Collect

We collect two types of information:

a) Personal Information (PI):

• Name, phone number, and email address of treatment center teams for access to our Provider Forms portal, and subscribers interested in joining our marketing community.
• Any information voluntarily submitted through contact forms.

b) Protected Health Information (PHI):

• Patient medical information submitted by treatment centers for necessary claims processing.
• Documents submitted related to patient evaluations and medical history for necessary claims processing.
• Any additional and necessary care-related information and communication as provided as by the treatment centers for claims processing.

2. How We Use Information

We use collected information for the following purposes:

• Practice Marketing: To communicate with treatment centers and subscribers about our services.
• Patient Care Coordination: To process claims and facilitate psychiatric evaluations.
• Regulatory Compliance: To comply with HIPAA and other legal requirements.
• Website Improvement: To enhance user experience and website functionality.

3. How We Protect PHI and Personal Information

To comply with HIPAA and ensure the security of PHI and PI, we implement the following safeguards:

• Data Encryption: PHI submitted through our website is encrypted in transit and at rest.
• Access Controls: Only authorized personnel can access PHI.
• Secure Storage: Electronic records are stored in a HIPAA-compliant system.
• Training: Employees undergo regular HIPAA training to ensure compliance.
• Incident Response: We have procedures in place to address data breaches and unauthorized access.

4. How We Share Information

We do not sell or rent your personal information. We may share information only as follows:

• With Business Associates: We may share PHI with third-party service providers (e.g., billing companies, legal consultants) under HIPAA-compliant agreements.
• For Legal and Compliance Reasons: If required by law, court order, or regulatory request.
• With Your Authorization: Any non-required disclosures will only be made with written consent.

5. Your Rights Regarding PHI

Under HIPAA, patients and their authorized representatives have the right to:

• Request Access to Records: Obtain copies of PHI.
• Request Amendments: Ask for corrections to inaccurate PHI.
• Request Restrictions: Limit how PHI is used or shared.
• Request Confidential Communications: Choose how we contact you regarding PHI.
• File a Complaint: Report concerns to our Privacy Officer or the U.S. Department of Health and Human Services.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for website functionality and analytics. These do not collect PHI but help us improve site usability. You may disable cookies in your browser settings.

7. Retention and Disposal of PHI

We retain PHI only for as long as necessary for treatment, billing, and legal compliance. When no longer required, PHI is securely destroyed using HIPAA-compliant disposal methods.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated "Effective Date." Continued use of our website after changes constitutes acceptance of the revised policy.

9. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us via email at support@therecoverydoctor.com.

The Recovery Doctor
10780 Santa Monica Boulevard, Suite 105, Los Angeles, CA 90025
support@therecoverydoctor.com
www.therecoverydoctor.com